Claimlane Raises €5.6M to Help Brands Turn Product Claims into Profit

The company will use the funding to develop AI agents for its customers and expand its business in the US.

Claimlane provides a platform that helps brands and retailers handle product issues such as warranty claims, repairs, replacements and refunds. It also helps businesses coordinate with suppliers. Its customers include Skechers, Black Diamond, tonies and Hummel.

Managing faulty or damaged products often involves retailers, manufacturers, suppliers and repair partners. The process can be time consuming, especially when businesses use different systems to handle claims and find solutions.

Founded in 2017 by Anders Sommer and Michael Kruse Sørensen, Claimlane brings all after-sales processes onto one platform, connecting customers, retailers, brands and service partners. It helps them share information, check warranty claims and decide whether a product needs repair, replacement or a refund. It can also manage credit notes through connected systems.

The platform aims to reduce manual work and make it easier for businesses to track product issues, work with suppliers and recover value from damaged or faulty products.

We see an opportunity to change the economics of aftersales across both customer and business relationships. Resolve issues in a way that earns customer trust, recover more value from products and give teams time to improve the business. This investment will help us bring AI deeper into that work and further accelerate our growth in the US, "said Anders Sommer, CEO and co-founder of Claimlane.

Claimlane will use the new funding to develop AI agents that fit each customer's products, policies and workflows. These agents will help after-sales teams review claims, handle routine tasks and resolve cases faster, while keeping people involved in important decisions.

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