ServiceNow Partners with TeamViewer to Advance AI-Driven Enterprise IT Management

Many businesses can identify IT problems but still depend on separate tools and manual work to fix them. This often leads to slower issue resolution, lower productivity and frustration for employees.

By integrating TeamViewer’s endpoint technology with the ServiceNow AI Platform, businesses will be able to automate more IT tasks. This will help companies solve problems faster and move toward AI-powered, end-to-end IT management with less manual effort.

TeamViewer’s solutions will be offered as an add-on for ServiceNow customers worldwide. Both companies will also work together on global sales and marketing, while exploring new integrations and use cases to bring their AI-powered IT solutions to more industries and markets.

"The future belongs to organizations that can sense, decide, and act in real time," said Bill McDermott, Chairman and CEO, ServiceNow. "By bringing together ServiceNow's AI control tower for business reinvention and TeamViewer's endpoint capabilities, we're closing the loop from insight at the edge to outcomes at scale. Together, we are unlocking autonomous operations, accelerating productivity and delivering a new era of agentic business."

"ServiceNow is one of the foremost AI companies in the world and has chosen TeamViewer as a key strategic partner to deliver on its vision of agentic business," said Oliver Steil, TeamViewer Chief Executive Officer. “This is a testament to our leading technology, unique data foundation, and strong innovation roadmap. Together, we intend to make the combined offering indispensable to how the world's largest enterprises run, secure, and automate their operations. It is a partnership built to scale."

About TeamViewer

TeamViewer helps businesses solve technology problems before they affect employees and reduce productivity. Its platform monitors the health of devices in real time, automatically fixes many issues and provides remote support when human assistance is needed.

The company's TeamViewer ONE platform combines endpoint management, digital employee experience, and AI-powered remote support into one solution. Today, more than 600,000 customers, from small businesses to large global enterprises, use TeamViewer to keep their digital operations running smoothly.

About ServiceNow

ServiceNow provides an AI-powered platform that helps businesses manage and automate their daily operations. The platform connects with different cloud services, AI models and data sources, allowing companies to manage work from one central system.

ServiceNow brings together legacy systems, business tools, cloud applications, and AI agents into a single platform. Every year, it supports more than 100 billion workflows, helping organizations automate tasks, improve efficiency and simplify business operations.

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