Omilia Raises €58.1 Mn Series B to Expand AI-Powered Customer Experience Platform

The company will use the new funding to expand its business in North America and other global markets. It also plans to open its first US office in the second half of 2026.

The funding comes as Omilia continues to grow its global business and strengthen its leadership team with several new senior go-to-market appointments.

“Omilia has been growing strongly for many years, and that momentum is now accelerating, particularly in the US. The Omilia Cloud Platform has become an essential foundation for our customers’ interactions with their millions of customers every day. Our game-changing Self-Learning CX Agents are setting a new standard in the contact centre market. This funding will accelerate our distribution of this powerful capability to the many enterprise customers that are seeking a best-in-class AI platform for their contact centre transformation,” said Dimitris Vassos, CEO and co-founder at Omilia.

“Omilia has paired deep domain expertise with demonstrable product leadership to build a highly satisfied enterprise customer base. Omilia’s Self-Learning Agentic CX is delivering a step change in call containment and operational improvement, with glass-box auditability and cost predictability that is structurally difficult for other vendors to compete with. This is a world-class team, and we are proud to be doubling down on our partnership,” said Oliver Thomas, Founder and Managing Partner, Expedition Growth Capital.

Founded in 2002 by Vassos, Pelias Ioannidis, and John Nikolaidis, Omilia is an enterprise AI company that helps businesses improve customer service using intelligent AI agents.

The company mainly works with large organizations, including those in regulated industries such as banking, insurance, and healthcare.

Omilia's AI agents can automatically handle customer interactions, support human agents in real time, and provide personalized customer experiences across multiple communication channels.

Read Also- Dutch Startup Vangrid Raises $9 Mn Seed Funding for AI Spatial Intelligence Network