Omilia and valantic Partner to Improve AI-Powered Customer Service

Through this partnership, valantic will offer Omilia's Agentic CX platform to enterprise customers across Germany, Austria, Switzerland, and the Benelux region. The platform includes AI-powered voice and chat agents, authentication tools, TalkGuard, and workforce management solutions.

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The collaboration combines Omilia's expertise in customer experience technology with valantic's strong network of more than 500 major clients including 32 of Germany's 40 largest publicly listed companies. Together, they aim to help businesses improve customer service and accelerate digital transformation.

“DACH represents one of the most demanding environments for enterprise AI: highly regulated, privacy-conscious, and with a deep expectation of quality. valantic's reach into that market, combined with Omilia's fully proprietary stack and EU-sovereign infrastructure, gives regulated enterprises exactly what they need: agentic CX they can actually trust and deploy at scale," said Dimitris Vassos, CEO and co-founder of Omilia.

"Agentic AI is moving fast, but most enterprise deployments are still built on fragile foundations. API dependencies, black-box models, and limited observability,” said Dr. Peer Schwieren, Managing Director, valantic. “Omilia is different. A fully proprietary stack, proven in the most demanding regulated environments, with the German-language depth our clients demand. This is the conversational AI layer our customers have been looking for."

Omilia helps companies improve customer service using artificial intelligence. Its AI-powered customer experience platform can automate customer interactions, assist human agents in real time and provide personalized support across different communication channels.

The company's self-learning AI technology continuously improves by learning from customer interactions, including both self-service and live agent conversations. It also includes advanced fraud prevention features helping businesses use AI safely and effectively in their contact centers.

Trusted by major organizations such as Capital One, Discover, Taco Bell, RBC, and PSEG, Omilia has more than 20 years of experience in AI innovation. Its solutions help companies reduce costs, improve efficiency, and increase customer satisfaction while maintaining a human touch when needed.