HSBC Announces David Rice As Its First Chief AI Officer

The role will provide enterprise-wide leadership for AI adoption, supporting HSBC’s ambition to build a future-ready bank by embedding AI solutions that benefit both colleagues and customers.

This appointment is part of HSBC’s broader strategy to deploy AI at scale, including giving all staff access to generative AI tools to simplify processes, procedures, and policies, while enabling customer-facing teams to deliver more personalised services.

David Rice previously served as Chief Operating Officer for HSBC’s Corporate and Institutional Banking business.

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Alongside his appointment, HSBC is expanding the role of Mario Shamtani, Chief Technology Officer (CTO), to strengthen the bank’s technology foundations for AI deployment at scale.

This includes modernising core platforms, developing a central AI platform for colleagues to access multiple models, and leading key strategic partnerships.

Georges Elhedery, Group CEO, HSBC said: “Our customers increasingly expect their bank to deliver services uniquely aligned to their specific needs, and fast. That’s why we’re building a bank that is designed for the future.

“AI plays a key role in how we get there. Our ambition here is simple – we will empower our colleagues to use AI to create a personalised experience for each customer, deliver it safely, in real time and at scale, while keeping human judgement, decision-making and accountability at the core. David will be instrumental in helping us realise our ambition in this area.”

David Rice, HSBC’s new Chief AI Officer, said: “AI is going to play an ever-increasing role in HSBC’s future plans, so I am thrilled to take on this new role to help us drive forward our transformation agenda.”

HSBC Holdings plc

HSBC Holdings plc, the parent company of HSBC, is headquartered in London and serves customers across 56 countries and territories. With assets of US$3,233 billion as of 31 December 2025, HSBC is among the world’s largest banking and financial services organisations.