Gradient Labs Raises $26M To Build Specialist AI Agents For Finance

The extension round was led by new investors Octopus Ventures and CommerzVentures, with continued support from Redpoint Ventures and Exceptional Capital. The funding follows the company’s initial $13 million Series A raised in April last year, led by Redpoint Ventures.

Founded by former Monzo executives, Gradient Labs builds AI agents that automate repetitive financial operations such as customer service, lending workflows, dispute resolution and Know Your Customer (KYC) checks.

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The company focuses on helping financial institutions reduce manual workloads while improving accuracy and speed across customer operations.

Gradient Labs’ AI agents are designed to learn organisation-specific processes and handle complex customer queries safely and reliably. The company says it is among the few providers deploying voice AI in production at scale within financial services, processing hundreds of thousands of customer calls each month across lending operations.

The platform is currently used by fintech companies across the US and Europe, including Yonder, Plum, Sling Money, Pockit, Nala, Penfold, and Zego.

The new funding will support US expansion and further product development as Gradient Labs works toward building more autonomous banking systems that improve both operational efficiency and customer experience.

Dimitri Masin, co-founder and CEO at Gradient Labs, said: “What we’re building is the agent layer that financial services need to run their customer operations autonomously.

“It has to work the way they do, connect to the systems they have already built, and handle the long-running work that has stayed manual until now.”

On the reason for the extended Series A, Masin said: "We have met amazing investors who wanted to accelerate our journey before the next full round and get in early."