Vox Talk AI Raises €1.35M To Bring AI Operators To Security Monitoring Industry

The round was co-led by Delta Partners and Act Venture Capital, with participation from Enterprise Ireland.

Founded in April 2025 by Mark Harkin, Vox Talk AI develops AI operators designed to work alongside human staff in alarm monitoring centres. Each AI operator is tailored to a client’s specific workflows and automatically activates when an alarm is triggered.

Once engaged, the AI handles end-to-end tasks including voice calls, incident logging, data entry, email communication, and WhatsApp messaging operating across hundreds of simultaneous alarms in more than 30 languages.

Within a year, the company has integrated with Sentinel, a leading ARC software provider used globally, and works with customers such as Fenix Monitoring, Action 24, and G4S.

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Vox Talk AI reports processing thousands of calls monthly, with clients saving over 50 hours of operator time per week. Its AI operators now outperform human teams in task volume and speed, enabling faster response times for high-priority alarms while freeing human operators from routine workloads.

Looking ahead, Vox Talk AI is upgrading its AI operators with computer vision capabilities to enable AI-powered analysis for CCTV and video monitoring, a feature requested by existing customers.

With the new funding, the company will accelerate commercial expansion across Europe, the UK, and the United States, further develop its product, and scale its team. Vox Talk AI is also actively hiring Development Engineers and Forward Deployed Engineers.

“Security companies are crying out for a solution to the rising levels of alerts swamping their ARCs. Until recently, the only answer was to hire more staff, which added cost without solving the problem of sudden spikes in calls. Vox Talk AI and its multilingual AI operators do the heavy lifting on thousands of repetitive, low-risk alerts, a compelling use case for agentic AI which we at Act Venture Capital are excited to back,” said Mairéad Roche, Associate, ACT Venture Capital.

“The appetite from customers has genuinely blown us away. In a short time, we are already seeing real, measurable impact: operators are saving significant time on every shift, response times are improving, and customers are now speaking to our AI operators in their native language without a second thought. That last point speaks to something bigger: this technology doesn’t just make ARCs more efficient, it makes them more accessible,” said Mark Harkin, founder and CEO, Vox Talk AI.

About Vox Talk AI

Vox Talk AI builds multilingual voice AI agents for Alarm Receiving Centres and the emergency security industry. Its platform enables real-time response to alarm signals helping monitoring centres scale operations efficiently by automating calls, incident handling and communications while improving speed, accuracy and 24/7 responsiveness.