Uniphore and Workair Partner to Bring Enterprise AI to Ireland

With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres, Workair will leverage Uniphore’s X Platform and their industry-leading AI solutions to help clients select, deploy and support customer-centric solutions that best meet their specific needs.

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The Uniphore X Platform infuses multiple AI technologies into all areas of the enterprise that impact the customer, such as conversational AI, generative AI, knowledge AI and emotion AI.

Workair will leverage its expertise and the access it now has to industry-leading technology with Uniphore to ensure its customers will be able to better handle customer-centric tasks such as sales, frontline support and compliance management across contact centres.

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Umesh Sachdev, CEO at Uniphore said, “Ireland has become a vibrant tech hub for innovation, Workair has been a major force driving innovation not only for Irish enterprises, but for global brands as well. We’re thrilled to partner with Workair to deliver best-in-class customer experiences throughout Ireland and beyond. This collaboration is a critical step in expanding Uniphore’s global footprint and ensuring our leading enterprise AI platform is recognized on the world’s stage.”

Stephen Mackarel, Managing Director of Workair said, “Workair has always been at the forefront of delivering easy-to-use, integrated and cost-effective customer communications to Ireland’s contact centres, We are proud to partner with Uniphore and provide Ireland’s call centres with enterprise AI capabilities that will empower agents to better address customer concerns, lower call times and improve the overall customer experience.”

Uniphore’s enterprise-class, AI-native platform makes it easy for businesses to transform every part of the enterprise that impacts the customer. With the addition of the Workair partnership, Uniphore’s platform is now available in over 20 countries.

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About Uniphore

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer.

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About Workair

Workair is the largest specialist cloud communications expert in Ireland, serving customers in 15 different countries. Working with customers like AerCap and the Automobile Association, their workforce of contact centre experts is dedicated to improving customer experiences throughout the enterprise, public sector and contact centre industries.