Tekst.com funding news – Ghent-based Tekst.com raises €700k in Funding

Text had to be manually transformed into useful information before the development of sophisticated AI. Think about parsing certain email data to feed into an ERP, CRM, or accountancy programme.

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While AI has considerable potential, ChatGPT and other generic LLMs (Large Language Models) just translate text to another text. It remained unable to accurately analyse unstructured language and then turn it into data that might be used as an input into a database.

Tiebe Parmentier, CTO and co-founder of Tekst.com said: “Existing software based on recognizing keywords and setting rules can automatically label about 20% of incoming mail traffic at an average company, with low accuracy. That is too little for companies to efficiently automate handling.” adding: “The custom-trained AI models we offer to our customers can figure out the meaning of many more messages, with higher accuracy. The fact that this eliminates repetitive tasks is not only excellent news for the companies themselves, but it is also positive for employees. We take ‘boring’ operations out of their hands, making their work more enjoyable.”

Tekst.com CEO Wouter Janssen said, “Our enterprise customers have often already automated a lot of data processes, But in their pursuit of ‘touchless automation’, they still face this last wall: processing large volumes of text in emails, cases, orders, and tickets automatically—but in a strictly controlled and secure way.”

The AI model developed by Tekst.com is successful in mapping all the knowledge required for accurate message analysis and routing, particularly inside the organisation. It easily extracts the data from current data platforms, like Salesforce and SAP. Moreover, staff do not need to use yet another new product because Tekst.com does its work in the background.

Christophe Boucquet, Customer Service Digitalization Manager at Becton Dickinson. said: “We have a large number of client-facing inboxes, and needed a solution that could quickly analyze and prioritize our growing email volume. Given the nature of our products, in some cases, our customers require extremely fast response times. With Tekst.com, we achieved results in just three weeks. With Outlook, it was impossible, and trying to train an AI model to work with email ourselves would have taken us many months.”

Pieterjan Bouten ex-Co-Founder and Executive Chairman of Showpad: “Tiebe and Wouter are hugely ambitious and driven by their goal of making AI work in complex business environments. They have developed a wonderful technology that delivers many efficiency gains in a very short time. We see huge potential for the company, and we believe they can grow into a global player.”

About Tekst.com

Tekst.com, All internal and external B2B communication is analysed and automated by their AI platform. Firstly, this provides you with the knowledge you need to optimise important workflows. Second, they automatically add tags, assign a priority level, and ensure that every incoming communication is sent to the relevant mailbox right away.

Third, they ensure that staff members can prioritise, group related activities, automate answers, and devote more time to providing value to customers rather than battling backlogs by instituting structure into each inbox.