Rhazes AI Launches First-Ever Clinical AI Pilot In A Conflict Zone

The initiative is part of a controlled trial designed to test how AI can reduce the administrative workload of frontline doctors working under intense pressure.

Funded by Rhazes AI and conducted in partnership with the Palestine Red Crescent Society, which operates the hospital, the project aims to strengthen frontline healthcare in underserved communities.

Rhazes AI develops generative AI solutions for healthcare, enhancing clinician productivity through an AI assistant that transcribes consultations, creates medical documents, suggests diagnoses, and automates billing — all while ensuring strict data protection compliance.

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I spoke with Dr. Zaid Al-Fagih, co-founder and CEO of Rhazes AI, to learn more about the pilot program, its impact on frontline healthcare, and the company’s vision for integrating AI into clinical practice.

Al Hamshari Hospital, operated by the Palestine Red Crescent Society, is located near Ein el Hilweh, Lebanon’s largest Palestinian refugee camp. Excluded from the national healthcare system, Palestinian refugees rely entirely on hospitals like Al Hamshari, which provide essential care with limited resources and support.

Despite having only 80 beds, 56 doctors, and 31 nurses, the hospital serves over 4,000 patients monthly and performs 400+ surgeries during crises, remaining the only facility with a functioning dialysis unit for southern camps.

Through its new partnership, Rhazes AI is introducing an AI clinical assistant across Al Hamshari’s outpatient and emergency departments. The platform is designed to function effectively in low-resource environments, requiring minimal infrastructure while easing doctors’ administrative workloads and improving patient care.

According to Dr. Al-Fagih, many of the hospitals Rhazes AI works with especially those operating in extremely low-resource settings often lack basic electronic health record (EHR) systems.

“Sometimes there’s literally one computer for many doctors. They also don’t have access to cutting-edge medical knowledge, since a lot of guideline services are subscription-only.

Generally speaking, these hospitals are very low-resource. But that also means the potential impact can actually be much greater than in high-resource environments, where the big marginal gains have already been achieved.”

Dr. Al-Fagih explained that while doctors in high-resource settings like the UK often specialise in narrow fields by the time they become consultants, those in under-resourced public hospitals especially in developing countries must act as generalists, handling a wide range of medical cases daily.

“They cover a broad range of cases, far beyond their core speciality. That’s a huge source of potential medical error. So one of the biggest areas of impact for Rhazes AI is in clinical management support.

A doctor can speak with a patient, and our platform writes down everything that’s said. They can add existing patient information, and the system will suggest what that patient needs the right diagnostic tests, treatment plans, and referrals.”

About Rhazes AI

Founded in 2023 Rhazes AI is a health tech startup built by clinicians to reduce burnout and boost productivity. Its AI-powered assistant automates documentation, billing and administrative tasks, helping doctors focus more on patient care. Rhazes makes healthcare more efficient, accurate, and human-centered for clinicians and hospitals alike.