Berlin-based Parloa Secures €61.7 Million in Series B Round Funding

The funding brings Parloa’s total capital raised to-date to $98 million, following its $21 million Series A funding round led by EQT Ventures in 2023.

Read also - Poland-based bValue Secures €90Million in Funding

This announcement comes on the heels of 3X revenue growth in each of the last 3 years and Parloa’s successful US market entry in 2023 when it opened its first office outside of Europe in New York.

Within six months, It was able to sign several Fortune 200 companies. The funding will support Parloa’s product enhancement initiatives and continued expansion across high growth markets including Europe and the US.

Apoorv Agrawal, Partner at Altimeter Capital said, “We see tremendous potential in Parloa and share its vision of AI-powered customer experiences. We have been studying the space deeply and we believe that Parloa stands out as a leader given their incredibly talented team and their deep focus on the most valuable parts of the customer experience stack. Not only have they earned the trust of some of the world’s largest enterprises, but they have gotten here in a capital efficient manner. We look forward to partnering with Parloa to scale their impact globally,".

Malte Kosub, Parloa Co-Founder and CEO said, “We are incredibly excited about this financing round, as it will allow us to make a significant leap forward in improving the customer service experience for everyone and setting new standards for the communication between customers and enterprises, The financial, operational and strategic acumen of Altimeter Capital as one of the world’s most revered tech investors will help us scale in new markets, supercharge our growth and enhance our AI-powered platform and product line-up.”

Mr. Kosub added: “We are thrilled our new partners share our vision to revolutionize customer experiences by enabling AI agents to engage personally, proactively and independently. AI agents are evolving beyond rigid, script-based voicebots to provide personalized responses and interactions. We make calling companies fun again.”

Doreen Huber, Partner at EQT Ventures said, “Parloa’s impressive and steady market performance, coupled with their evident forward momentum, underscores their capacity to make a substantial mark in this multi-billion dollar industry. We’re thrilled to be partnering with the team as they continue to drive innovation and transform the way companies engage with their customers,”.

About Parloa

Parloa is a leading AI company for the automation of customer service. It’s platform unites humans and AI in one team to take companies’ service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels.