Neople funding news – Netherlands-based Neople Secures €6Million in Funding

They are joined in this round by their current investors Peak and Curiosity. The company will use the investment to enter the German market and launch the first AI-training center for digital co-workers.

Founded just a year ago, the company is on a mission to solve customer support challenges. Consumers demand high-quality support, but support teams struggle with high workloads. Neople solves this problem by offering a digital co-worker. By now, over 100 leading Dutch and German e-commerce businesses have hired a Neople.

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It will use the investment to expand internationally and build a new AI training center. AI is not widely used in support roles yet, because it often delivers incomplete, incorrect, or poorly toned responses. This is a big deal in highly competitive markets. It's new training center enables senior staff to train AI colleagues so they can eventually provide the best customer service fully autonomously.

Hans de Penning, co-founder and CEO of Neople, explains: “We are on the verge of a shift to a new way of working with technology. Soon, AI colleagues with the right soft skills will automate all repetitive and time-consuming tasks exactly as instructed. This future collaboration is what we call 'Collegial AI.'

With pan-European investors Newion and Simon Capital on board, It has strong partners for its next growth phase and international expansion. The company will be opening a second office in Berlin in September, providing better access to grow their German client base.

Dorus Olgers, Principal at Newion, explains: “We are impressed by Neople's humanized approach on AI, driven by deep vertical understanding of the markets they serve. This has resulted in a product their customers love, which has disrupted their traditional approach on customer support”

About Neople

Neople offers virtual AI workers. Neople functions just like a real employee trained on your company's information, regardless of the platform you choose. Your support staff can respond to incoming tickets quickly with it while keeping your distinct voice and picking up new skills with each exchange. The largest and most significant is our Neopheles.