London-based Inntelo AI Secures Over €576k For Its AI Concierge Platform

The funds will support customer rollouts and integration with property management systems.

The round was led by VC fund Haatch and British Business Bank, with support from Look AI Ventures and angel investors, including ex-executives from Trip.com and DocuSign. This follows an earlier €138K investment from Antler at the company’s launch.

Asif Alidina, Co-founder and CEO of Inntelo AI, said: “Hospitality’s AI transformation must be led from within the industry. Too often, hotels have struggled to adopt new technologies because they were developed without real operational insight. We’re incredibly excited about this new era, where the hospitality sector can not only embrace technology earlier than ever before, but also lead the way for the wider real estate and service industries.

“AI can improve guest experiences and create better working environments for hotel teams. That’s the future we’re building toward, and this round gives us the support to move faster and go further.”

Founded in 2024, Inntelo AI is the UK’s first AI Concierge platform, using conversational and agent-based AI to improve hotel communication, personalization, and operations.

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Co-founded by CEO Asif Alidina, who brings over 10 years of experience in hotel housekeeping and facilities management, Inntelo AI is supported by a global advisory board with experts from Accor, Fairmont, and Hilton.

The platform helps hotels automate guest interactions, handle routine tasks, and boost revenue—saving staff time and improving overall efficiency.

Fred Soneya, Co-founder and General Partner at Haatch, added: “Inntelo AI has all the hallmarks we look for in a high-potential startup – deep sector knowledge, real operational insight, and a product solving a clear pain point in a large, global market. We’re excited to back Asif and the team as they help hotels unlock the power of AI to transform the guest experience and streamline operations at scale.”

Inntelo AI’s platform streamlines communication between guests and hotel teams by using conversational and agentic AI, enhancing the guest experience and boosting operational efficiency.

The AI Concierge handles guest enquiries via WhatsApp or phone, turning them into coordinated tasks. This helps teams respond faster across departments like housekeeping, maintenance, F&B, spas, and other hotel services.

Angelo Burgarello, Partner at Look AI Ventures, added: “At Look AI Ventures, we invest in transformative AI technologies with the potential to reshape entire industries. Inntelo AI perfectly embodies this vision. What immediately stood out to us was Inntelo’s ability to bridge the gap between guest expectations and hotel staff operations, something most solutions address only partially. The result is a unified, elevated guest journey and highly efficient hotel staff coordination.

“We were particularly impressed by the team’s deep domain expertise and the capabilities of their product. We’re proud to support the Inntelo team on their mission to redefine hospitality through AI-driven innovation.”

While many industries are adopting AI, Inntelo AI points out that hotels face specific challenges—like rising costs, intense competition, and the need to attract younger talent. At the same time, hotel owners and operators are rethinking their strategies as AI proves capable of handling human-like guest interactions and improving team coordination.

Built with deep hospitality expertise, Inntelo’s solution is designed to benefit all stakeholders—guests, staff, brands, and property owners.

The company is already working with independent and franchised hotels, including Radisson and Wyndham properties in the UK, UAE, and Europe. With Seed funding, Inntelo plans to grow faster by expanding its sales, marketing, and customer support efforts, while continuing integrations with property management systems.

About Inntelo AI

Founded in 2024, Inntelo AI is the UK’s first AI Concierge for hotels, communicating with guests via WhatsApp and phone—no app needed. Using conversational and agentic AI, it simplifies operations, improves guest satisfaction, supports upselling during stays, and replaces outdated systems with smart, scalable, multilingual automation.