UK-based Dialpad Acquired Surfboard

This move strengthens it's position in the contact center market and underscores its commitment to innovation and growth. Founded in 2021, Dialpad is revolutionizing the workforce management industry by blending cutting-edge technology with user-friendly design. Cheers to Dialpad on this new phase of expansion and transformation.

Natasha Ratanshi-Stein, Founder at Surfboard said, “We at Surfboard believe that the future of customer service is going to be a hybrid of AI-enabled work powered by humans, Over the last couple of years, Dialpad has propelled the industry forward in evolving how customer service teams integrate AI. Surfboard and Dialpad share the philosophy that technology can improve customer outcomes and team efficiency – together, we’re excited to continue building products that allow our customers to do just that.”

Vincent Paquet, Chief Product Officer, Dialpad said, “One of the most time-consuming tasks for any modern team is scheduling meetings and managing a workforce. In our hybrid and platform-powered workforce, enterprises want a single place for all business communications and organization, The team at Surfboard has created an exceptional product for workforce management and we’re excited to combine our capabilities to bring customers the very best, AI-native WFM on the market.”

It's strategic investment in AI back in 2018 is paying off as the company surpasses $300 million in ARR. The AI technology transcribes customer conversations in real-time, providing valuable insights to enhance sales and support interactions. This data-driven approach enables businesses to address issues promptly, optimize team performance, and adapt swiftly to market changes.

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Dialpad offers a unique value proposition as the only platform equipped with a truly native Large Language Model (LLM) - the proprietary DialpadGPT. This cutting-edge technology, fueled by over seven billion minutes of business conversations, enables Dialpad to provide highly relevant and accurate speech-to-text (ASR) capabilities. In tests against the leading publicly available LLMs, Dialpad's ASR stood out for its precision and effectiveness.

Beyond its exceptional accuracy, Dialpad Ai stands out for its real-time AI capabilities. It not only ensures business-focused accuracy but also empowers users with actionable guidance, coaching, and insights delivered instantly during conversations. This real-time support facilitates seamless decision-making and enhances overall communication efficiency for enterprises.

Craig Walker, Founder and CEO, Dialpad said, "Surpassing $300 million in ARR is a testament to our team's visionary approach and relentless dedication to making business better, Our fully integrated, modern cloud approach allows us to innovate much faster than any of our competitors, and our early investment in real-time AI, has positioned us at the forefront of understanding every business conversation.

To further accelerate its industry leadership, Dialpad has welcomed Jen Grant as its new Chief Marketing Officer (CMO) and Atit Shah as its first Chief Security Officer (CSO).

Jen Grant, CMO, Dialpad said, "I couldn’t sit on the sidelines any longer, The Dialpad team is delivering very real AI capabilities that measurably improve customer interactions and no other company can match them. I’m thrilled to join the team and help bring Dialpad to more enterprises around the world.”

Atit Shah, CSO, Dialpad said, “Our modern workforce requires next generation security in order to keep up with the evolving threat landscape, Dialpad has always stayed ahead of emerging threats while offering the best in class platform for all business communications, and I’m excited to continue this legacy.”

About Dialpad

Dialpad, the top Ai-Powered Customer Intelligence Platform, is revolutionizing collaboration worldwide. With cutting-edge Ai solutions for Contact Centers, Sales, Voice, Meetings, and Messaging, Dialpad empowers over 30,000 brands and millions of users to enhance productivity, teamwork, and customer.

About Surfboard

Surfboard is the go-to destination for crafting a robust customer support strategy. Trusted by leading brands like Ruggable, Beauty Pie, and Grow Therapy, Surfboard's workforce management platform facilitates seamless growth and transformation of support teams on a global scale.