Deepdots Funding News-Deepdots Raises €5.5M To Enhance AI-Powered Customer Feedback Platform

The round was led by European B2B investor Dawn Capital, with support from Maki.vc and angel investors like Geeta Schmidt, former CEO and co-founder of Humio.

Geeta Schmidt, Angel investor, says, “Deepdots is rewriting the book on how companies gain competitive advantage, improve NPS scores and win customers by transforming massive amounts of customer feedback into prioritised analysis and recommendations.”

“The unique focus that Deepdots has towards building a highly scalable solution with data lineage makes this one of the few AI native products that enterprises can rely on.”

It processes feedback at scale with accuracy close to human review, saving time for customer experience and product teams.

Unlike traditional tools that need manual input or underperforming AI assistants, Deepdots offers an all-in-one workflow for feedback management.

The platform includes AI-driven surveys for real-time insights and connects with tools like Intercom, Zendesk, and HubSpot. Customers include Matas, NREP, and Culligan.

Co-founder and CTO, Arias, says, “In August 2023, we made the decision to move to our own proprietary in-house models to meet growing demands for control, quality, and privacy. Since then, we’ve continuously optimised our models, and today we’re proud to deliver human-level accuracy, without compromising on privacy or safety.”

“Every company we work with gets their own dedicated model, stored on a private server. This allows us to train each model with its unique business context in mind, without any risk of data being shared or cross-trained across clients.”

Norman Fiore, General Partner at Dawn Capital, adds, “Deepdots is ideally positioned to capture the multi-billion dollar ‘Voice of Customer’ market, and has the potential to become a category leader in AI-driven customer experience management.”

“Nima and Francisco are inspiring, ambitious and have a clear vision – and they have gathered a highly talented team to help take them to the next stage. We are proud to be supporting them as they scale.”

Founders Nima Vali Rajabi and Francisco Arias have experience from Google, where they worked on products that earned $100M in revenue and won several Google Impact Awards.

Deepdots will use the funding to hire more people, open a new office in Barcelona, and improve its platform that handles the whole customer feedback process—from collecting data to taking action.

Their goal is to help businesses manage feedback and respond to it all in one system. The company says its surveys reach over 4 million people each year in Denmark alone.

Deepdots co-founder and CEO, Nima Vali Rajabi, says, “Customer feedback has always been one of the richest sources of insight, yet unlocking its value at scale has remained painfully manual and fragmented.”

“At Deepdots, we are building the AI infrastructure that turns every piece of feedback into a clear and actionable insight, instantly. Whether it is millions of reviews, surveys, or support tickets, we help companies close the customer feedback loop in real time and make smarter decisions faster.”

“We have rebranded to Deepdots because we felt it reflects what we do: help our customers connect the dots in their data to unlock deeper insights.”

About Deepdots

Deepdots, founded in 2023 by Nima Vali Rajabi and Francisco Arias, is an AI-powered platform that helps companies collect, analyze, and act on customer feedback—all in one place.