Czech Startup Waypoint AI Secures €2.7 Million In Pre-Seed Round

The round was led by 42Cap and Dreamcraft Ventures, with support from Berkeley SkyDeck Fund, Lumiere AI Ventures, and other investors.

“As organisations scale, software maintenance eats an increasing portion of engineering resources. Intelligent escalation automation is a strategic lever for leaders to unlock critical support and engineering capacity while improving CSAT,” said Steve Boogar, CEO of Waypoint AI.

Founded in 2024 by Tomas Polivka, Steve Boogar, and Liam Boogar-Azoulay, Waypoint AI helps software companies manage support escalations more efficiently.

Their AI-powered Customer Support Engineer is designed to improve how teams handle complex product issues across departments.

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Using large language models (LLMs) and their own Escalation Intelligence Knowledge Graph (EIKG), the platform connects information from documents, chats, tickets, commit notes, and tools to automate tasks like intake, triage, and report creation.

It supports customer support teams, engineers, and incident commanders by helping identify, investigate, and resolve problems faster. Clients like Kpler and Clickhouse have reportedly cut their mean time to resolution (MTTR) in half, saving valuable engineering time.

Waypoint AI integrates directly into existing systems to respond proactively to new support escalations.

“Our philosophy is to back exceptional, product-driven Founders with global ambition,” said Thomas Wilke, General Partner at 42CAP. “The Waypoint AI team embodies this spirit. They are not just data-driven; they are using AI to fundamentally reshape how software companies operate by tackling one of their most expensive cross-departmental challenges. Their commitment to building a category-defining, intelligent automation platform is exactly what we look for, and we are thrilled to partner with them on their journey.”

The new funding will help Waypoint AI quickly expand its engineering team as it scales the platform to meet growing customer demand.

About Waypoint AI

Waypoint AI handles escalation triage, routing, deflection, and postmortems—so your developers can focus on building. Powered by its Escalation Graph and LLM agents, it scans chats, tickets, logs, and code to create runbooks, find root causes, and generate live postmortems automatically.