Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa is a global AI company that develops an enterprise-grade AI Agent Management Platform to transform customer service experiences. The platform leverages generative AI to automate contact centers by deploying intelligent AI agents capable of natural, human-like conversations, while also supporting human agents with real-time assistance. Trusted by global brands, Parloa enables businesses to deliver seamless, personalized customer interactions that enhance satisfaction, drive sales, and build long-term loyalty. With offices in Berlin, Munich, and New York, the company is focused on making every customer interaction as easy and intuitive as talking to a friend.