Parloa Funding News- German Startup Parloa Raises €105Mn In Series C Round

The funding round is led by Durable Capital Partners, Altimeter Capital, and General Catalyst, with support from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.

“The way people interact with businesses is changing forever. At Parloa, we’ve been at the forefront of that change and are helping enterprises transform customer service with AI. Our customers are building 1:1 relationships between AI agents and their customers with every interaction to deepen loyalty, realise new revenue streams, and create highly personalised experiences,” said Malte Kosub, CEO and Co-founder of Parloa. “This new funding accelerates our mission to expand the category-defining AI Agent Management Platform for enterprises.”

Parloa was founded in 2018 in Berlin by Malte Kosub and Stefan Ostwald. The company aims to help businesses transform customer service using Agentic AI.

In the past year, after raising €58 million in its Series B round, Parloa launched its AI Agent Management Platform (AMP), designed for large customer service teams. During this time, the company also reported a fourfold increase in revenue.

Parloa’s platform allows businesses to create, test, and run millions of AI agents that can talk to customers in a natural and personal way.

“We’re proud to lead this Series C funding round and partner with Parloa’s impressive leadership team,” said Henry Ellenbogen, Managing Partner and Chief Investment Officer of Durable Capital Partners. “We chose to invest in Parloa because the company is uniquely positioned to lead this next wave of customer experience innovation and transform this rapidly growing market. We look forward to supporting their mission as they scale to meet global demand.”

According to Gartner, “By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention.”

Research from Menlo Ventures shows that in 2024, business spending on generative AI apps grew eight times, with 31% of that money going to customer support tools.

“AI is transforming the way businesses connect with their customers, and Parloa is at the forefront of that shift,” said Apoorv Agrawal, Partner at Altimeter Capital. “They’re not just streamlining customer service—they’re elevating the entire customer experience. We’re excited to be doubling down on Parloa to help brands deliver faster, smarter, and more human interactions at scale.”

Parloa helps brands create and launch smart, personalized AI agents on a large scale. Before going live, these agents are carefully tested, kept secure, filtered for content, and closely monitored. They can keep learning and talk to customers in a natural, human-like way.

“At General Catalyst, we believe Applied AI will transform industries globally, and Parloa is a standout example. Their bold vision for agentic AI and their exceptional execution have already delivered tangible market impact. This investment builds on our early conviction through La Famiglia and reflects our belief that Europe can produce globally leading AI companies. We’re proud to support Malte, Stefan, and the Parloa team as they shape the future of customer experience,” said Jeannette zu Fürstenberg, Managing Director and Head of Europe at General Catalyst.

With this new funding, Parloa plans to grow its business in North America and Europe. It will also keep improving its AMP platform and hire top talent from around the world.

About Parloa

Parloa is a powerful AI platform that helps big companies create and manage smart, engaging conversations with customers. It works across all major channels, like phone, text, and live chat, to provide a great experience for customers everywhere.