Helsinki-based HappySignals Secures €12 Million in Funding

In the expanding IT Experience Management (ITXM) industry, the investment will support worldwide expansion through sales, marketing, and product development.

HappySignals uses AI and employee experience data to help organisations alter their IT and services so they are more human-centric. This enables people to concentrate on what really matters and make well-informed decisions.

Read also - Poland-based bValue Secures €90Million in Funding

Prioritising employee well-being and productivity helps organisations reduce costs and boost their overall value. Businesses like PepsiCo, Fujitsu, and Reckitt focus on providing services that improve company processes and employee experiences, transforming IT into a value generator.

Sami Kallio, CEO and co-founder of HappySignals, said: “IT organization’s primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” Continuing with: “In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT—People, Process, and Tech—should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions.”

Rami Salonen, Investment Manager, Mandatum Asset Management said: “We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management and other owners to accelerate the growth of the company’s already significant international operations.”

About HappySignals

HappySignals is the top SaaS provider for IT experience management, enabling businesses to transform to a more transparent, results-oriented, and data-driven culture.

IT executives may gain a real-time insight of the experiences they are providing to end users with the help of the HappySignals Platform. Customers may use HappySignals to make well-informed decisions that boost worker satisfaction and output.