AI Communication Hub Chatlyn Secures €8M In Series A Round

The goal is to create an intelligent system that supports hotel operations and optimises guest communication to increase revenue and satisfaction.

Designed specifically for hotels, chatlyn solves one of the industry's biggest challenges—fragmented guest communication. Hotels often manage messages across 8 to 12 platforms like email, WhatsApp, Airbnb, and Booking.com, leading to confusion and missed opportunities.

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This lack of integration costs the global hotel industry an estimated €10 billion each year.

chatlyn brings all communication into one platform, supporting over 10 channels including SMS, webchat, and social media. It offers intelligent automation, real-time translation in 35+ languages, and smooth integration with existing property management systems.

From small boutique hotels to large international chains, chatlyn helps hospitality teams deliver quick, personalised service while improving efficiency and driving revenue growth.

Every day, hotels are missing revenue because a guest inquiry comes in at 2 AM and gets lost in the shuffle, or a staff member can't quickly find the right response in the right language. In today's world, you lose potential guests when you don't respond immediately,

said Nicolas Vorsteher, CEO and Co-founder of chatlyn, adding: We want to bring back meaningful conversations to the hospitality industry and free up staff's valuable time for in-person guest interactions. We're building the AI brain for hotels – an AI that understands hospitality context, speaks 35+ languages fluently, and learns each property's unique voice to deliver experiences that feel both personal and effortless.

Since launching in late 2022, chatlyn has quickly scaled to support over 1,000 hotel properties in 30 countries, including top luxury names like St. Regis Mauritius, Singer Palace Rome, and InterContinental.

The platform’s success comes from several key innovations. Its AI-powered visual webchat guides guests through the entire booking process while showing live room availability and pricing. Guest communication sees a 98% open rate, far higher than the typical 20% for emails—making chatlyn a highly effective engagement tool.

chatlyn also stands out for its comprehensive channel integration—it’s currently the only platform that connects Airbnb and Booking.com messages alongside email, WhatsApp, SMS, and social media, all in one place.

Its full AI assistant suite manages everything from guest calls to reviews, using smart features like real-time translation, auto-drafted emails, and brand-aligned responses.

With deep integrations into 20+ major hotel systems such as Oracle Opera, Protel by Planet, Apaleo, and Mews, chatlyn acts as the central nervous system for modern hotel operations.

Garry Loefgen, Head of Commercial at InterContinental Vienna, commented: chatlyn has fundamentally transformed our guest experience from reactive to proactive. Our AI assistant handles over 70% of inquiries instantly in perfect German, English, Spanish, and many other languages, while our team focuses on creating magical moments. It's like having a multilingual concierge that never sleeps and gets smarter every day.

chatlyn’s Series A funding round was led by Smedvig Ventures, with additional support from Andreas Burike (business angel behind AnyDesk), Austrian transport leader Blaguss, and other strategic hospitality-focused investors.

The company also received an innovation grant from FFG, Austria’s national agency for funding industry-related research and development.

According to Freddie Kalfayan, Principal at Smedvig Ventures, the hospitality sector is going through its biggest tech shift since the rise of online bookings—and chatlyn is well-positioned to lead this AI-powered transformation.

Their rapid adoption by premium hotel brands, industry-first AI capabilities, and exceptional founding team convinced us they're building the platform that will define the future of guest communication. The market opportunity is massive and underserved.

The Series A funding will support chatlyn’s next stage of growth, focusing on product innovation, global expansion, and team scaling.

The company plans to speed up the development of advanced AI features for phone support and launch a cross-channel AI Booking Assistant to help hotels increase direct bookings.

chatlyn will also strengthen its presence in German-speaking markets, while expanding into Europe, Asia-Pacific, and the UAE. To stay ahead in the fast-moving travel tech industry, the company will grow its AI and development team, offering not just software but also expert AI consulting for its customers.

Michael Urbanek, CTO and Co-founder of chatlyn, said: This funding represents more than capital – it's validation of our vision to make every hotel conversation intelligent and connected to relevant operational systems. Our AI doesn't just automate responses; it understands context, anticipates needs, and creates those delightful moments that turn first-time guests into lifelong advocates.

chatlyn’s technology leadership has been recognized by both the travel industry and government bodies. In 2024, it was named Best Chatbot Solution Provider by the World Travel Awards and received innovation funding from Austria’s Research Promotion Agency (FFG) for its cutting-edge AI development.

About chatlyn

Founded in 2023, chatlyn is reimagining communication in the hospitality industry. Their platform brings together messaging apps, booking systems, and hotel teams in one easy-to-use space—powered by AI that truly understands guest needs. They help hotels, resorts, and travel providers automate repetitive tasks, deliver personalized experiences, and respond faster across every channel.