Acai Travel funding news – Barcelona-based Acai Travel Raises $4Milllion in Seed Funding

Jordi Viñas, General Partner at Nauta, says, “Covid-19 restrictions caused a huge drop in demand for travel and subsequently led to many trained agents leaving the sector. As demand returned to pre-pandemic levels, companies have struggled with efficiency and profitability. But Acai Travel’s platform, making use of LLM technologies and deep sector expertise, transforms travel operations by enabling companies to reduce handling times, hire untrained agents and build a cheaper, more flexible workforce. We’ve been really impressed by the founding team’s industry experience and are really excited to see the impact they have on the travel industry over the long term.”

Acai Travel was co-founded in 2023 by Riccardo Vittoria and Henry Chen Weinstein, who previously built the travel tech startup 30SecondsToFly, later acquired by American Express Global Business Travel.

Vittoria, former head of AI at AMEX GBT, and Weinstein, an experienced travel tech investor, created Acai Travel to simplify the growing complexity in travel operations.

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With more than half of travel management handled by agents, the industry faces challenges like outdated tools, complex systems, and a shortage of agents due to the pandemic, making it difficult to keep up with demand.

Riccardo Vittoria, co-founder and CEO of Acai Travel, says, “Acai is using AI to modernise travel operations with fast and easy-to-use tools so agents can focus on what they do best—delivering exceptional travel experiences. It’s an exciting milestone to raise a Seed round from experienced investors who understand the industry challenge and are backing us to solve it.”

What Acai Travel Offers

Acai Travel’s platform helps travel agencies work more efficiently, even with staffing challenges and higher costs.

Key tools include:

AI Helpers: Quickly provide policy details like fare rules or cancellations.
GDS Overlay: Simplifies complex travel system language into easy-to-understand terms.
AI Translation: Allows agents to communicate with travelers in different languages.
Intelligent Routing: Sends travelers to the right agent based on their needs.
How the Funds Will Be Used

Acai Travel will use the funding to improve its platform, aiming to double travel agents' efficiency, improve call center operations, and enhance the overall traveler experience.

Henry Chen Weinstein, co-founder and Executive Chairman of Acai Travel says, “In under four months, we’ve reduced average handling time by 20 per cent for one of our TMC customers on a single account. As we roll out our full suite of products, including enabling non-GDS trained agents to manage complex requests, we can achieve a 70 per cent cost reduction. It’s time to bring travel operations into the 21st century—AI is the key to making that happen.”

About Acai Travel

Acai Travel believes that travel operations don't have to be complicated. In this new era of AI, they are redesigning the technology, systems, and processes that support today's top travel companies, including TMCs, OTAs, airlines, and hotels.