Pluno was founded in 2022 and was created to make customer support smarter, more efficient, and less frustrating for teams managing large volumes of inquiries. Originally developed as a prototype called AwesomeQA to address repetitive customer questions, the platform has evolved into a comprehensive AI-powered solution for modern SaaS businesses. By automating responses, streamlining workflows, and improving support operations, Pluno helps companies enhance customer experience while reducing the workload on support teams.